FAQ

How much does each letter cost?

Each letter costs £2.99

When will my letter arrive?

Letters will be sent out in the first few days of December for all orders received before this date. Orders received on or after 1st December will be posted out at the end of each week, up to the Royal Mail's last posting date.

What is the last postage date?

Please see our Terms and Conditions page for details of the last postage dates.

How will my letter be personalised?

Your letter will be personalised based on the information you enter on the order customisation page.

Is there a postage fee?

Santa needs to pay all his little helpers and will add a small £1 postage fee for each letter.

How do I pay for my letter?

We process all of our payments through PayPal. You don't need a PayPal account, just pay with your credit or debit card as normal and it will be processed via PayPal. Unfortunately we have no facility to accept orders when payment is by cheque.

How secure are my credit/debit card details?

We use PayPal to process our credit/debit card payments. PayPal is a well established company specialising in electronic payment processing and for added security you are directed to their secure server to enter your card details. Your card details are not seen or stored by us.

Do you pass my details to any other Company?

No. We have a policy of not passing order details on to any other company. We may occasionally send you a reminder of other products we may have, but will remove you from the mailing list as soon as you request us to.

Is there a money back guarantee?

If you're not 100% satisfied, please contact us with your order number and email address within 30 days of ordering and we'll happily refund you the cost of the item. We'd also be grateful for any feedback to understand what went wrong.

What is a voucher code?

You may have been given a voucher code. Enter the code on the order summary page to apply the discount.

Any other questions?

Please contact us and we will respond to your query promptly.